Frequently Asked Questions
Everything you need to know about shopping with Salts Mill Shop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number as soon as your package departs.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Salts Mill Shop accepts all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the order.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also log into your account on our website to view your order history and real-time status updates.
Are your products covered by a warranty?
Quality is our priority. Most of our products come with a one-year manufacturer's warranty against defects. If you experience an issue with your purchase, please reach out to our customer service team immediately.